Lutheran Senior Services Becomes First St. Louis Senior Living Provider to Utilize a Robot
June 14, 2022, St. Louis, Missouri – Lutheran Senior Services, LSS, St. Louis’ largest not-for-profit, added additional talent to their team in the form of a robot. This is the first robot to be used within a senior living community in the St. Louis area.
From Bear Robotics, Servi is a state-of-the-art robot that assists in bussing tables, running food, and delivering drinks. This frees up staff servers to spend more time talking with residents and interacting with them to provide exceptional dining experiences for residents.
“Our goal is to not only meet but exceed the needs of current and future customers,” said Adam Marles, CEO and President of Lutheran Senior Services. Servi will help us with efficiency while continuing to provide the highest level of service and connection.”
Mason Pointe Senior Living Community in Town & Country, Missouri, is the first LSS location to pilot Servi in the Independent Living Dining Room. “Our residents often speak about the joy they get forming relationships with our servers. Servi is meant to supplement the staff we already have, not replace any of them, so they can focus on interacting with our residents,” said Drew Redman, Executive Director of Mason Pointe.
Team members are impressed with the robot’s ability to navigate around the dining room and readily keep food and drinks moving between the kitchen and tables.
“Having this enhancement in our dining room means that I can chat longer with residents, find out what their grandkids are up to, and how they did on last night’s Mahjong game, all while explaining the chef’s specials and answering any questions they may have,” said Katerina Stout Mason Pointe Dining Associate. “I know that I have Servi to assist in providing a great experience each time a resident comes to dine with us.”
Lutheran Senior Services anticipates a successful pilot program at Mason Pointe and for additional roll-out at other LSS Life Plan Communities in the future.
Lutheran Senior Services (LSS) is a mission-driven, not-for-profit network that specializes in housing, care, and supportive services for older adults 62+. With 19 locations in Missouri and Illinois, LSS serves more than 13,000 seniors a year through options that include Senior Living Communities offering all levels of living, Affordable Housing for those with limited incomes, and Home & Community Based Services. LSS builds upon more than 160 years of excellence in living out its Christian mission of Older Adults Living Life to the Fullest.
For more information about this story, contact Maryanne Wallace, LSS Executive Director of Marketing and Communications at 314.373.4069 or Maryanne.Wallace@LSSLiving.org